NHSE announcement – 15th July 2021
NHS Patients, staff and visitors must continue to wear face coverings in healthcare settings. Public Health England’s infection prevention control guidelines are set to remain in place for all staff and visitors to healthcare settings.
That means NHS visitor guidance will stay in place across all health services including hospitals, GP practices, dental practices, optometrists and pharmacies to ensure patients and staff are protected.
Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, mask and other personal protection equipment.
Practice Learning Time
In accordance with mandatory requirements that GP practices schedule monthly 'whole practice' education and learning, Pavilion Family Doctors and St James Family Doctors will be closed Wednesday, 24th November 2021 - 13.30pm - 16.30pm.
Pavilion Family Doctors - site closure
In order to remain compliant with stringent health and safety legislation we will have to close our Stroud Road site for urgent electrical repairs for a 3 day period. Full access to clinical services is available by telephoning the practices usual number. If you are required to attend for a face to face consultation, these will take place at St James Family Doctors on the dates below. We apologise in advance for any inconvenience caused.
Wednesday, 1st December 2021
Thursday, 2nd December 2021
Friday, 3rd December 2021
St James Family Doctors - site closure
Due to significant staff shortages as a direct result of COVID-19, St James Family Doctors will be closed on the dates below. Full access to clinical services is available by telephoning the practices usual number. If you are required to attend for a face to face consultation, these will take place at Pavilion Family Doctors on the dates below.
Thursday, 25th November 2021 - doors close 13.00pm
Thursday, 9th December 2021 - doors close 13.00pm
Friday, 10th December 2021 - doors close 13.00pm
As a direct result of COVID-19, we are currently experiencing an exceptional volume of prescription requests. In order to meet demand during these difficult and challenging times, please note that requests for routine prescriptions may take up to 5 working days to process .
Due to the lifting of social distancing guidelines; we have now ended the telephone prescription ordering service 19th July 2021. The Care Quality Commission granted temporary permissions to take prescription requests over the telephone as a public safety measure to reduce footfall through the practices. CQC have now mandated that this service is removed and patients to order prescriptions via on-line services or using the repeat order slip.
To register for on-line services please telephone the practice.
The NHS in Gloucester and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate.
Call 111 now if you or someone you care for has symptoms of COVID-19:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.
Further information is available on nhs.uk.
Temporary changes services
All prescriptions will be electronically issued and available to collect from your chosen pharmacy. Exceptions to this are controlled drugs or certain high risk drugs.
Please allow up to 5 working days for routine prescriptions.
Doors to Pavilion & St James Family Doctors will remain closed throughout the day.
Public Health England and NHSE guidance is that all social distancing and infection control measures are to remain in place within healthcare settings post 19th July 2021. In order to protect patients, visitors and staff we request that all first contact be made via telephone or the use of on-line services.
We continue to provide face to face and telephone consultations as appropriate. We have remained open throughout the pandemic however our doors are closed during the day.
If you have an appointment at the surgery for a face to face to consultation, please press the buzzer on the intercom and give your name when requested.
Only those who have been requested to attend in person by a member of staff here at the practice will be permitted to enter. This is to ensure the safety and wellbeing of patients and staff alike.
It is essential that as a Practice, we mitigate the risk of the Coronavirus being inadvertently bought on-site wherever possible. The possible result of a visitor/patient presenting on-site who has been identified as a potential risk, is that all staff and visitors that come into contact with the individual, would have to self-isolate for 10 days and the Practice would have to close until a decontamination could be undertaken. This would result in a reduction (or worst case) a temporary withdrawal of clinical services for up to 10 days.
Wherever possible, we will be conducting clinical consultations by telephone in order to minimise your risk of contracting Coronavirus whilst on-site at the surgery. Do not enter the building to make appointments or general enquiries, return home and telephone.
During the periods when the surgery doors are closed we will be seeing either patients requiring urgent face to face clinical interventions or HIGH RISK patients. These appointments are strictly by invitation only. Following these appointments we will be undertaking decontamination of clinical rooms to ensure infection control standards are met.
- All requests for urgent GP appointments will be triaged by telephone.
- GP appointments will be conducted by telephone unless a clinician has advised that a face to face consultation is required.
- For Nurse and HCA appointments, please telephone the surgery and you will be advised if you are able to book the service you require.
- All patients attending for a face to face appointment will be asked to consider the below prior to attending on-site. These are the 4 key questions Public Health England has recommended to use to identify those at risk from Coronavirus.
Have you arrived in the UK within the last 14 days from a country requiring a period of self isolation as mandated by the UK government?
Are you or any member of your household experiencing COVID-19 symptoms?
Have you been in close contact with someone with confirmed Coronavirus?
Have you or a member of your household been asked to self-isolate?
- We have temporarily suspended our on-line booking service.
We continue to monitor and review our practices to ensure compliance and safety for staff, visitors and patients. We anticipate further temporary adjustments to our booking system and services as this public health risk progresses and we will keep you fully informed.
The team here at Partners In Health would like to thank you in advance for your patience and understanding during these challenging times.
Our patients can register for online services : Prescription requests, book/change appointments, medical record overview. Identity confirmation is required.
'SYSTMONLINE' ONLINE SERVICES
REGISTER: Patients can register online at SystmOnline then come into surgery with identity verification documents and complete a form. Reception staff will then process the documents and create the account activation. On receipt of the activation codes patients will be able to view their medical records, book appointments on-line and order repeat prescriptions, if requested. Don't forget patients can also download the convenient App for a mobile web access device.
This is a SECURE CONFIDENTIAL SERVICE run by an NHS approved supplier, we reserve the right to withdraw access to patient online services if we believe that unauthorised access has been attempted, or due to misuse of the services provided.
Patients are reminded to NEVER disclose their Patient Access login details (including password) to anyone else. The Practice cannot be responsible for breaches of confidentiality caused by a patient sharing their log in details to patient online services, or by not taking reasonable measures to ensure the privacy and confidentiality of their patient online services account.
The doctors and staff are proud to offer a high standard of patient-centered healthcare. We run clinics for the management of chronic diseases such as asthma & COPD (respiratory disease), blood pressure, heart disease and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and contraception.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side.
Please take a few moments to complete our NHS Friends and Family Questionnaire
(Site updated 25/11/2021)