COVID-19 vaccination news!
Partners in Health will be working together with other NHS practices locally to support the national vaccination programme. Deliveries of vaccines are unpredictable and given the storage and shelf life of the vaccine, you may be contacted and offered an appointment at short notice. Please do not contact the practice at this point. A member of our team will contact eligible patients directly by telephone or text, inviting them to attend over the next 3 months. The volume of vaccinations and the order in which patient cohorts are invited is strictly controlled by NHS England.
Following recent government announcements please note that whilst 2 doses of the vaccine are required to offer maximum protection, government priorities have now changed to facilitate a mass roll out of the 1st dose offering some protection to a larger number of patients rather than maximum protection to a smaller group. Please be reassured that the 2nd dose of the vaccine will be offered to you within 12 weeks of the 1st.
We will over the coming month be taking delivery of additional flu vaccines and these will be available to all 50 - 64 year olds. Delivery dates and quantities are currently unpredictable however, following each delivery we will schedule a flu clinic and contact patients directly either by telephone or text inviting them to make an appointment. Can I respectfully request patients not to contact the practice at this point as we are not able to schedule appts until after we have taken delivery.
As a direct result of COVID-19, we are currently experiencing an exceptional volume of prescription requests. In order to meet demand during these difficult and challenging times, please note that requests for routine prescriptions may take up to 5 working days to process. We are unable to take prescription requests over the telephone until after 10.30am. Please ensure that you allow adequate time for us to complete your request, ensuring you do not run out of supplies.
Many thanks in advance for your support and understanding in this matter.
The NHS in Gloucester and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate.
Call 111 now if you or someone you care for has symptoms of COVID-19:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.
Further information is available on nhs.uk.
Temporary changes services
All prescriptions will be electronically issued and available to collect from your chosen pharmacy. Exceptions to this are controlled drugs or certain high risk drugs.
Please allow up to 5 working days for routine prescriptions.
St James Family Doctors restricted opening.
Please note that due to a significantly reduced workforce as a direct result of COVID-19, St James Family Doctors will be open for face to face consultations during the below times.
Full patient services can be accessed at Pavilion Family Doctors by contacting us on our usual telephone number 01452 385555.
*Clinical services at Pavilion & St James Family Doctors
Monday CLOSED full day
Tuesday 8.30 - 13.30 & 14.30 - 18.00
Wednesday 8.30 - 13.30 - & 14.30 - 18.00
Thursday CLOSED full day
Friday 8.30 - 13.30
13.30 - 18.30 - CLOSED
*Subject to change if staffing levels reduce as a direct result of COVID-19
Doors to Pavilion & St James Family Doctors will remain closed throughout the day.
In response to the Government lockdown and guidance that all first contact be made via telephone or the use of on-line services at GP surgeries nationwide, our doors will now remain locked throughout the day.
If you have an appointment at the surgery for a face to face to consultation, please press the buzzer on the intercom and give your name when requested.
Only those who have been requested to attend in person by a member of staff here at the practice will be permitted to enter. This is to ensure the safety and wellbeing of patients and staff alike.
It is essential that as a Practice, we mitigate the risk of the Coronavirus being inadvertently bought on-site wherever possible. The possible result of a visitor/patient presenting on-site who has been identified as a potential risk, is that all staff and visitors that come into contact with the individual, would have to self-isolate for 14 days and the Practice would have to close until a decontamination could be undertaken. This would result in a reduction (or worst case) a temporary withdrawal of clinical services for up to 14 days.
Wherever possible, we will be conducting clinical consultations by telephone in order to minimise your risk of contracting Coronavirus whilst on-site at the surgery. Do not enter the building to make appointments or general enquiries, return home and telephone. Please arrange for your prescriptions to be issued electronically to your pharmacy, this can be done by telephone. This is the safest way to mitigate risk of exposure.
With the above in mind, the below temporary measures have been put in place:
Full telephone service will still be available throughout core hours 8.00am – 13.30pm & 14.30pm - 18.30pm.
During the periods when the surgery doors are closed we will be seeing either patients requiring urgent face to face clinical interventions or HIGH RISK patients. These appointments are strictly by invitation only. Following these appointments we will be undertaking decontamination of clinical rooms to ensure infection control standards are met.
- All requests for urgent GP appointments will be triaged by telephone.
- GP appointments will be conducted by telephone unless a clinician has advised that a face to face consultation is required.
- For Nurse and HCA appointments, please telephone the surgery and you will be advised if you are able to book the service you require. Routine services have been suspended.
- All patients booked for a face to face appointment will be asked the below 24 hours prior to the appointment. These are the 4 key questions Public Health England has recommended to use to identify those at risk from Coronavirus.
Have you arrived in the UK within the last 14 days from a country requiring a period of self isolation as mandated by the UK government?
Are you or any member of your household experiencing COVID-19 symptoms?
Have you been in close contact with someone with confirmed Coronavirus?
Have you or a member of your household been asked to self-isolate?
- We have temporarily suspended our on-line booking service.
We continue to monitor and review our practices to ensure compliance and safety for staff, visitors and patients. We anticipate further temporary adjustments to our booking system and services as this public health risk progresses and we will keep you fully informed.
The team here at Partners In Health would like to thank you in advance for your patience and understanding during these challenging times.
Our patients can register for online services : Prescription requests, book/change appointments, medical record overview. Identity confirmation is required.
'PATIENT ACCESS' ONLINE SERVICES
REGISTER: Patients can register online at Patient Access then come into surgery with identity verification documents and complete a form. Reception staff will then process the documents and create the account activation.On receipt of the activation codes patients will be able to view their medical records, book appointments on-line and order repeat prescriptions, if requested. Don't forget patients can also download the convenient App for a mobile web access device.
This is a SECURE CONFIDENTIAL SERVICE run by an NHS approved supplier, we reserve the right to withdraw access to patient online services if we believe that unauthorised access has been attempted, or due to misuse of the services provided.
Patients are reminded to NEVER disclose their Patient Access login details (including password) to anyone else. The Practice cannot be responsible for breaches of confidentiality caused by a patient sharing their log in details to patient online services, or by not taking reasonable measures to ensure the privacy and confidentiality of their patient online services account.
The doctors and staff are proud to offer a high standard of patient-centered healthcare. We run clinics for the management of chronic diseases such as asthma & COPD (respiratory disease), blood pressure, heart disease and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and contraception.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side.
Please take a few moments to complete our NHS Friends and Family Questionnaire
(Site updated 31/12/2020)